Troubleshooting

Most problems are one of these. If yours isn't here, contact us.

I did not get the sign-in email

• Check your spam or promotions folder for an email from hello@gridlypaper.com.
• Wait a minute and try again. A link works once and expires after 15 minutes.

“No store is connected yet”

Open https://app.gridlypaper.com/stores, connect your shop, and click Test connection.

“WooCommerce's API wasn't found”

In WordPress open Settings → Permalinks, choose anything except “Plain”, and click Save Changes.

“WooCommerce refused our access key”

The key was deleted, or a security plugin or your web host is blocking requests. Reconnect your shop, or ask your host to allow requests to /wp-json/wc/.

“Your store took longer than 20 seconds”

Your hosting is slow right now. Try again in a minute.

“Your store address must start with https://”

WooCommerce keys are only safe over https. Ask your host to switch on an SSL certificate (many do it for free).

The answer says there is no data, or is shorter than I expected

• The Free plan covers the last 30 days. A longer period is shortened, and the answer tells you so.
• Check the period you asked for (“last week” means Monday to Sunday in your shop's time zone).

Claude does not seem to use Gridly

Start a new chat, click +, open Connectors and make sure Gridly is on. Or say “Please use my Gridly connector to …”.

I was asked to “Allow once” again and again

See Approvals and permissions for a quicker setup for read-only questions.